Earlier this year we were at an AT&T store to buy a new phone. The salesman talked us into one of their tablet deals -- you get a tablet for free (or near free) if you agree to keep their service on it for some fixed period. They often offer these deals -- presumably a way to convert last year's model into customers. This tablet was to be for Asher.
But this time it was a mistake. The tablet was to be for Asher. From the beginning it didn't work right. Asher, being a kid, didn;t tell us that it wasn't working right. He just used other devices for his entertainment, and let this tablet languish. By the time we noticed, it was too late. We were out of the free look period (or whatever they call it). And the good folks at AT&T are of no help.
"It's a problem with Google," we were told over and over, "call them." And we called Google, but they insist -- credibly -- that it's the tablet. The people at the AT&T store keep saying they're "trying to help," but do little more than look at the tablet, watch us try to log on, and either declare it a Google problem or tell us that it's now an expensive paperweight. Somehow restoring factory settings is out of the question. When we asked for help with that, we were told that "I am not your personal assistant."
As a family, we have been AT&T customers for a long time -- since Cingular merged with (or was absorbed by) AT&T. And we were with Cingular for a while before that. While I haven't been without complaint for the entire time, I've been largely satisfied with them. But this is different.
At some point we have gotten sick of hearing the reps tell us they're "trying to help" in polite tones. Those tones mean nothing. The fact is, AT&T sold us a lemon, for which we are still paying, and won't actually help us out.
This evening we made our way into a T-Mobile store. The first step in changing carriers is researching what's out there.
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